SHIPPING
DMT CARTS SHOP will always do it’s best to ensure that your products arrive in a safe and timely manner. All packages will come in discreet packaging and will not come labeled with the contents of the package clearly labeled.
Packages will be wrapped in a plastic tear proof bag and will be safely packed with environmentally friendly packing peanuts to ensure your products arrive safe and sound.
If you for some reason receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items.
Credits that are given will expire after ninety(90) days. Credits will be given in the form of a coupon code. Each coupon code can only be used one(1) time, if the credit is not used in full, the remaining credit becomes void and Origin we will be unable to reissue a new coupon code for the remaining balance.
All of our packages are shipped through a traceable and secure method. In the rare event that a package goes missing or is damaged, we will do our best to make the situation right. This includes investigating with the shipping courier, and replacing, crediting, or refunding the order.
In the rare event that a customer is unhappy with an order we may offer the option to return your order. In cases where a product is defective or your order was incorrect, we will cover shipping costs to return the package. If a customer is unsatisfied for reasons other than defective product, We may choose to offer the customer a refund, in this case, the customer is responsible for all return shipping costs.
Discreet Packaging
We understand your need for privacy so we deliver all our packages in discreet packaging. Only the items inside your plain envelope/box will have our branded envelopes inside with our wonderful products. We will also have a discreet return address on the outside of your package. You don’t have to worry about nosy landlords, roommates or family members asking you about what goodies you just received!
Fast Delivery
We know you want your order fast! This is why we ship all of our packages via express delivery to reach you within 1-3 business days. If you place your order before 1pm Monday-Friday, we will ship your package out the same day! We also offer low shipping rates or shipping is even free for orders over $300. And remember, it’s safer to receive our online than to go and meet your ‘supplier’. So sit back, relax, and before you know it, your order products will arrive on your doorstep!